State Farm® Insurance Agent Sandra Serna

"After speaking with Villasenor, it became very clear to me that they do not represent the customer’s best interests. I felt like the focus was on protecting the company and avoiding payment rather than helping me. I did not feel advocated for at all. This experience completely changed how I view State Farm."

"Irma Collins was very professional very patient and I understood everything she was explaining to me. If you're looking for a friendly staff somebody who's not in a rush then I recommend her highly."

"Ronnie has been a great help!"

"Amazing customer service from Irma! She went back and forth with corporate to make sure I was getting a fair deal on my coverage, great team out there!"

"Agent Ronnie Lopez never fails…Customer Service and the level of Familiarization and the time taken to better make one understand is why I’ll never need another agency. I recommend Sandra Serna State Farm Agency, El Paso, Tx."

"Great service!! Thank you Ronnie Lopez!!"

"I switched to State Farm, for my home and auto, at the beginning of this year and the experience has been wonderful. The staff are all helpful and able to answer any questions I have on my policies."

"Muy amable, me ayudo de forma profesional, y se arreglo un defecto con mi cuenta"

"Ronnie was a great help! Highly recommended"

"Always very professional! Love working with Ronnie, she’s always so kind and always gets back to me quickly!"

"AWESOME INCREDIBLE SERVICE AT SARAH SERNA STATE FARM. Ronnie goes beyond to help you with any problem or need you may have. She makes sure that it is resolved to your satisfaction. Won't go anywhere else for my insurance needs. Thanks again for everything you do."

"Everyone who works here is so compassionate and professional, especially Ronnie! Great service always."

"I admire Sandra Serna,s great agency and each one of the excellent professionals at her office, all very concern for all clients and their insurance needs. All professionals with great amount of dedication and very polite. I have been blessed by having Sandra Serna as my Homeowners and Auto insurance agent. Admire also their knowledge and explanations provided to each client walking in at this State Farm Agency. My wife agrees. Client for life."

"The best insurance company by far. Always a pleasure talking and discussing insurance matters. Very understanding and informative. Thank you for your excellent service ...veronica(ronnie)"

"Ronnie Lopez is an awesome agent. And everyone that works there are awesome to. They all have beautiful and wonderful addituds. Awesome in every way. Wouldn't go no were else for insurance needs."

"Excellent service from Ma. Ronnie! She took the time to help me find the best option and needs for my family."

"Wow wow again and again state farm sets me at ease with anything I need or have question about. Ronnie went above and beyond to make it happen for me. No stress during moving time just peace of mind that everything is right and I can move on with my day and everything else that need to be tackled. Thank you again Ronnie this big gulp is on you (wink wink) you all are the best 👌"

"Ronnie, with Sandra Saucedo's office, did a tremendous job in helping us understand and answered all our questions and concerns, while adding another vehicle for our insurance coverage. With us being elderly, we appreciate the patience and courtesy extended to us by Ronnie! I consider her a great asset to your company!! Thank you, Miguel Contreras"

"Mrs Ronnie is the best! Super helpful, attentive and courteous!"

"Ronnie is amazing! She helped me from start to finish. She’s so friendly and professional. She is very good at communicating. Anyone that gets to be her client is super lucky. Thank you Ronnie for everything!"

"Ronnie is on top of her game. She is very professional, and explains everything thoroughly. She goes above and beyond to help."

"I've been with State Farm for years. But I recently changed to Sandra Serna this last year. THE BEST THING MY HUSBAND AND I EVER DID. In broad daylight my car was vandalized. I made the call to Sandra Serna to ask how to file the claim, three police units were there, the girl that vandalized my car was still waving a hammer. I was beside myself, but Irma Collins came to my house, gave me the number and made the whole incident bearable. Since then calling their office I have spoke with Roni ,(hope I spelled that right), and Sandra herself. They make me feel like part of the family. They go above and beyond. Kudos to Ms Irma, Ms Roni and Ms Serna"

"Miss Collins is very professional, friendly, caring, does a great job at State Farm. We are very happy and blessed with Irma Collins."

"This office was extremely helpful and professional in helping me get unbeatable bundle prices! Would highly recommend to anyone looking for competitive prices! Ronnie was the best♥️"

"Irma is such a God sent. She is a very friendly, patient, and knowledgeable person. She answers all my questions and I never feel hurried up."